Director (Business Unit Leader) - Luxury Goods

London, England, United Kingdom · Leadership · LUXD1


Velocity are looking for a customer focused Director for our newest and fastest growing division - Luxury Goods who will be responsible for building a world-leading service in this multi billion dollar target segment for Velocity Black.

This key hire will report to the SVP Operations and will work closely with the rest of the Leadership team to drive the growth of this division.

This opportunity is about both operational excellence and ensuring we have the right partnerships and processes in place to deliver significant increases in revenue each quarter.

You will build a global, best-in-class luxury goods team, design and implement scalable processes and ensure adherence to SLAs and core KPIs.

You will own the entire P&L for this business unit, leveraging data and the team around you to consistently improve and scale the operation globally. Your overall goal will be to own 100% of the member wallet in this category and to grow it to a $100m business unit within the next two years.

Working closely with product and engineering to develop the roadmap for our Luxury Goods division will be a core part of the role, finding ways to harness technology to provide a scalable yet personalised service to members around the world.

Compensation: £70-80k + generous uncapped bonus scheme + equity


Ideal candidate will have:


  • Strategy and execution of the world’s best Luxury Goods service for the premium consumer
  • P&L ownership
  • Recruiting / training team members for the Luxury Goods team globally
  • Coordinating with product and engineering to continue to innovate
  • Human resourcing (rota) for the experience business unit
  • Partnerships strategy and ownership, integrations with luxury e-commerce platforms
  • Luxury Goods content ownership

  • KPIs:


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